Shipping Policy

 

Shipping Policy

Order Processing

All orders are processed and dispatched within 1–2 business days of purchase. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information as soon as your order ships.

Shipping Times

International delivery typically takes 7–12 business days from the date of dispatch. Estimated total time from order to delivery is 8–14 business days.

Please note that delivery times are estimates and may occasionally be affected by customs processing, carrier delays, or peak-season volume. These factors are outside our control, but we'll always work with you to track down any delayed parcel.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery destination. Any applicable free-shipping promotions will be applied automatically.

Tracking Your Order

Once your order ships, you'll receive a tracking number by email. Please allow 2–3 business days for tracking information to update after dispatch.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees determined by your country's customs authority. These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Addresses

Please double-check your shipping address at checkout. We are unable to redirect parcels once dispatched. If a package is returned to us due to an incorrect address, we can reship it, though additional shipping charges may apply.

Lost or Missing Packages

If your order hasn't arrived within 20 business days of dispatch, contact us at [your support email] and we'll investigate with the carrier. If a package is confirmed lost in transit, we'll send a replacement or issue a full refund — your choice.

Questions?

Reach us anytime and we'll respond within 24 hours.